“Standard Hours
Mon-Sat: 9 am - 5 pm
I want to give a special thank you to the several customer service representatives I spoke with to help us resolve this as well as Donalsonville Hardware for being so accommodating.
Needless to say, we will NEVER use their services again and we will also be spreading the word to friends and family our experience.
Sun: Closed
Keep in mind this is June 9th.
Our initial reservation was for 6-9-17 at Digital Connections in Blakely, GA for 2:00 pm. By 2:21 pm we'd called several times, left messages, and been to the physical location which was closed. No hours were posted anywhere on the door or window. The Digital Connections website explicitly stated they were open 9 am-5 pm. Imagine our demise at this point-we have a 2 pm pickup time and a houseful of people arriving at our home at 3 to assist in loading. At 2:24 I called UHaul for assistance. After several calls to them, we were finally able to pick up another truck 30 minutes away; an hour lost with loading. At 7:57 pm we FINALLY received a call back from Digital Connections. I explained my situation to Nate, who is the owner, and also expressed how unprofessional this is; knowing someone has a 2 pm reservation and they aren't even open! Nate stated that "I don't have to post my hours on the door" and kept referring me to his website. This is copied directly from his site:
Through it all I remained calm and expected some sort of apology since he prides himself with many years of customer service. He never once apologized or tried to help in any way. So much for customer service!
Hello, our names are Nate and Adrienne and we are the owners of Digital Connections.We have many years of customer service experience, and we are here to help you with your move.”
The tone and language he used when speaking with me was absolutely preposterous! He was cursing at me over the phone! I was astounded at this to say the least. Oh, and Nate also prides himself on customer service as this is also taken directly from his site:
“Customer Service at its Best
6/11/2017 - 7/12/2017: 5:00 pm - 8:00 pm”
U Haul Neighborhood Dealer is a US Point Of Interest based in Blakely, Georgia. U Haul Neighborhood Dealer is located at 12299 Columbia Rd, Blakely, GA 39823, USA.
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